Solved – cannot open www.office.com with Internet Explorer – SharePoint Online redirects to Edge

So recently Windows 10 has enabled a security feature that redirects certain websites like www.office.com to the Edge browser. If you need to get into a website using Internet Explorer, for now the workaround is to disable the Edge redirect setting inside the Edge browser settings.

If you use SharePoint online a lot you have probably found that Open in File Explorer is a convenient way to manage your SharePoint files and libraries in Windows 10. You’ve also probably found that in order to view the SharePoint files in the Windows 10 File Explorer, you first need to open Internet Explorer, then open the SharePoint library, find the link Return to Classic SharePoint in the bottom left corner of the SharePoint library page, and then click on the Open in File Explorer link inside Classic Mode. Details on how to troubleshoot opening SharePoint files in File Explorer can be found here. If someone knows an alternative to opening SharePoint files in Windows 10 File Explorer using Edge, please leave a comment below.

If you want to know how to disable or remove the IE to Edge redirect, use the following instructions:

Start by opening the Edge browser.

In Edge, click on the ellipsis menu in the upper-right corner, and then click Settings. Or in the address bar at the top of Edge, type edge://settings/defaultbrowser and press Enter.

Edge Browser Settings

Next, inside the Edge Settings page, on the left side menu, click Default browser.

Change the setting “Let Internet Explorer open sites in Microsoft Edge” to Never.

Edge Default Browser Let Internet Explorer open sites in Microsoft Edge

That should do it!

Close the Settings Tab/Edge browser. Close and then open Internet Explorer browser. Go to www.office.com in IE and it should let you in.

Solved – Cannot move files in SharePoint Online Office 365 from one folder to another folder

When attempting to move files in SharePoint Online Office365 from one folder to another you may find that you get errors or the moving process times out or fails with the error:

Error: We couldn't move the file because it's locked for editing or has been modified or deleted.

What has happened is some of the files in these folders have been marked as “checked out” or “locked”. This may have been done erroneously by a user or the status was corrupted when the files were originally uploaded into SharePoint.

Once the files are checked in, you can move them. As an alternative to moving the files, you may also be able to “Copy To…”, and then delete the original files. Again, you may not be able to delete the files you copied because the files you want to delete in SharePoint may also be locked or checked-out.

This is what worked for me:

  1. Use your favorite web browser and log into your SharePoint site (e.g. https://companyname.sharepoint.com/sites/sitename.
  2. Browse to the problem folders that contain files that you cannot move to another folder.
  3. In the folders, you should find files that are “checked out”. The files will have a green arrow icon next to the file icon.  
  4. Place a checkmark next to the file that is checked out.
  5. In the menu at the top-right choose “…”
  6. In the “…” menu, click “Discard check out”
  7. Now try moving the file with the following sequence:
  8. If the problem files are Word/Excel files, you may need to Open the files in Word or Excel first, in order to check them back in.