A user complained that valid good email was being sent to the Junk email folder on outlook on the web. To get to the setting, click on the Gear Icon > View all outlook settings > Junk Email. Attempts to uncheck “Only trust email from addresses in my safe senders and domains list and safe mailing lists.” were unsuccessful and we cannot save the setting.
trying to install Microsoft Visio or Publisher with a Volume License MAK
license key alongside Office 365 Pro Plus, the Visio .iso installer may give
the error: “this version of O365 does not get along with the Installer, or you
cannot install 32bit with 64bit”. You may even have tried uninstalling the 32
bit version of Office, install the 64 bit version, only to receive the same
exact message. You may find installing 64 bit Visio Volume License with 64 bit
Office 2016 Pro Plus doesn’t work, nor does 32 bit with 32 bit, nor 64 bit with
32 bit. It can be frustrating.
The problem is that Microsoft has moved away from mixing the Volume License .iso installations (downloaded from the Volume Licensing website here: https://www.microsoft.com/Licensing/servicecenter/default.aspx ) – on the same computer with the “Click to Run” versions of Office you typically download from within Office 365 online. Instead, to get around the issue, you need to use the Office Deployment Tool. This will allow you build a build a package you’ll run from the command prompt to install for example, Visio or Publisher, on the same computer as Office 365 Pro Plus Click to Run. The configuration and setup is not all too difficult and we’ve documented the installation instructions below.
The first thing we need to do is download the Office deployment tool from the following site:
At this website you can log into your office account (Recommended), or alternatively choose to continue without signing in:
In our example we’ll create the file by logging in first by clicking “Sign in.”
Once logged in, click on Customization > Device Configuration > +Create.
You’ll notice in the screenshot above we’ve already created a customization file which installs the 64 Bit version of Office Click to Run along with Visio 2016 Standard Volume license. We can download ImageFileNamethis configuration file again at a later date if we lose our .xml file.
In this example, we’ll create a customized file that pairs and combines installations of 32bit Office 365 Pro Plus with Visio Standard 2016 Volume License.
Click on the + Create button.
We first give the configuration a title, something like:
Our configuration will be setup something similar to the following:
Take note that Office365 has different versions, and you click the “Learn More” link to decide which version to install or accept the default “Latest”. You might want to install the version that all of your other deployed Office365 versions are using. If you choose “Latest” you’ll most likely get a newer version of Office365 installed than everyone else. As a reference, I’ve copied one of the version tables below:
Also take a look at the primary language, and any other Office Suite apps you don’t want installed. It’s worth it to click through each heading to see what’s inside.
Next, we need to provide our Visio Standard 2016 volume license key. Do this by first logging into the Microsoft Volume Licensing Center here: https://www.microsoft.com/Licensing/servicecenter/default.aspx , find your product, your version, expand the license keys, and copy the license key into the Office Customization Tool under the heading Licensing and Activation > Product Key > Multiple Activation Key:
Finish by clicking Done in the upper right-hand corner.
Next, place a check next to the configuration file we’ve just created and click Download:
Once you’ve downloaded the .xml file, copy it into the c:\admin\ODT folder.
Open the command prompt on the computer onto which we’ll be installing Office 365 and Visio.
Change directory to c:\admin\ODT with the command:
Run the setup.exe tool from the command Prompt first with the /download switch, followed by the name of your .xml configuration file (use tab to auto-complete the long file name.) For example the filename would look like:
setup.exe /download configurationFileName.xml
The download will be “silent” – it will take about 10 minutes to download the installer to the c:\admin\ODT\Office folder.
Once the download completes, the cmd prompt will be waiting for input again. Next run the setup.exe, except this time, with the /configure switch (again, reference your .xml file.) The /configure switch will process and install your applications as demonstrated in the following screenshot. For example the command would look like the following:
setup.exe /configure ConfigurationFileName.xml
When it finishes both the click to run Office365 will be installed as well as the Visio Volume License MAK version.
We’re done! Now if we need to do another install on a different computer of our Office365+Visio, we can copy the deployment tool and the .xml file to the computer and run the command prompt installer again.
Recently a client complained that an Office 365 account had sent out spam messages to a number of clients. Later, the suspect account which had been sending spam could no longer send or receive email. However upon first glance at the mailbox, sent messages were sitting in the sent items folder, and messages sent to the account in question were not receiving bounce-back failures, but the messages sent to the affected account were not in the inbox. After we changed the password to the account, and enabled 2FA on the account we could still not send and receive mail. Below are the steps used to resolve this particular issue. In short, a malicious inbox rule had been created and outbound messages had been blocked by Microsoft.
Log into the tenant’s Admin console with an Administrative account, and change the password of the affected account.
Log into the affected account as the user using the new password.
Click on the Gear icon and then under Your app settings, click Mail.
4. One in the Mail app Settings, go to Mail > Automatic Processing > Inbox and Sweep rules.
Here we can see a malicious rule had been created to mark all inbound mail as Read and move the message to the “RSS Subscriptions” folder:
5. Uncheck and turn off any malicious or invalid rules.
Also check for any new forwarding rules in Mail > Accounts > Forwarding:
6. When we look in our “RSS Subscriptions” folder we find some messages from Microsoft indicating the account has been blocked from sending mail because the account was flagged as sending spam:
Your message couldn't be delivered because you weren't recognized as a valid sender. The most common reason for this is that your email address is suspected of sending spam and it's no longer allowed to send messages outside of your organization. Contact your email admin for assistance.
Remote Server returned '550 5.1.8 Access denied, bad outbound sender. For more information please go to http://go.microsoft.com/fwlink/?LinkId=875724. S(9333) [DM5PR10MB1914.namprd10.prod.outlook.com]'
7. To resolve this issue, we’ll need to go into the Action Center. Log into the Admin console > Admin Centers > Exchange > Protection > Action Center
8. In the Action center, we’ll find an issue flagged regarding our hacked user account. Take action on the issue and after a while due to permission propagation, it may take up to 2 hours for the account to be re-enabled for sending mail again.
9. It might be a good idea to contact Microsoft Support if you continue to experience problems with a user account sending spam. Changing the password should prevent malicious access. Most like the account had been phished or the computer the user has was compromised by a virus/malware or spyware. It’s recommended that the account have two-factor authentication or multi-factor authentication enabled to prevent the account from being hacked again.
tag: outlook cannot send or receive email but sent mail is in sent items folder
After having created a Resource Room in the Office365 Admin console (with an Enterprise E1 license,) you may find that meetings which are created in Outlook and which are sent, are not automatically processing and sending verification confirmations back to the person that created the event. Nor will new events populate the event in the new room’s Outlook calendar. In this case, there are a few things we can check to ensure the room behaves as intended.
First, after creating the room, ensure that you, as an admin, are set as an owner of the room. Under O365 > Admin Center > Rooms and Resources > place a checkmark next to the room in question. Ensure that Allow repeating meetings and Automatic Processing is On. Then, click on Edit Exchange Settings:
2. In this example, we don’t use booking delegates. In the Exchange Settings for the new resource room, make sure Booking requests are accepted automatically.
3. Edit the booking options, contact information, email address, and mailtip settings to your preferences and then click on Mailbox Delegation. Here, add yourself under Full Access so that we can go on to our next step.
4. Next, log into your own OWA admin Outlook online inbox. In Outlook, click your profile photo in the upper right corner and click “Open another mailbox.” Type the address of the room and open the webmail for the room.
5. Here you may see some emails of previous attempts to book events like the following with the error “Your calendar couldn’t be checked to see whether this event conflicts with other events.“:
6. This error lets us know that automatic processing is not working even though we have it set to “On” in our first step. Had the processing worked correctly, we wouldn’t even see this event email in the mailbox of the room in question.
7. In the upper right corner, click the Gear icon, then under Your app settings, click Calendar.
8. In the calendar resource scheduling settings, ensure that under the scheduling options, “Automatically process event invitations and cancellations” is checked, and then click Save.
9. In theory, these settings should be enough to get the calendar to auto process and verify, however, your results may vary. Test by creating a meeting event in outlook with the new room. When you send the meeting, you should receive a verification email in your inbox in less than a minute. If you don’t receive the verification, check the inbox of the calendar again. You’ll probably find more emails with the “Your calendar couldn’t be checked…” errors.
10. Time to open PowerShell and connect to your O365 Exchange with the following commands:
12. It’s helpful to first get a list of all calendar processing objects of a room that already works correctly to refer to when editing your new room’s permissions. If you don’t already have a room that you can reference, below is a list of my room that is not behaving normally:
13. Notice that ProcessExternalMeetingMessages is set to False. Let’s change this to True with the following command:
14. After making this and a few other changes displayed in the following screenshot, go ahead and try creating another test meeting and see if the autoprocessing behaves as it should. If you’re still having trouble, try referring to the screenshot below as an example, and use the “Set-CalendarProcessing” command to edit the values.
15. Once you successfully receive verifications and the calendar populates with events as it should, you may want to set the calendar to display the owner of the event and details of the event (rather than the event is listed in the calendar as only “Busy”.) To do so, follow the instructions I wrote in my article here.
Occasionally we’ll be required to set a user account on Office365 to never expire. It’s not advisable to perform this action, as a compromised account who’s passwords never expires can be a liability. However, in some cases a utility account such as a scanner/copier or kiosk account may require a password that does not change. The following tutorial will show you how to set an Office365 password to never expire using PowerShell.
First, we’ll want to ensure that the account password is not already set to expire and we want to confirm it’s status. Using PowerShell we can get information about an Office365 user account password expiration status.
1. Connect to Microsoft Online Services with PowerShell by running the following commands:
2. Next, replace <UserID> with the user account (email address) of the user’s properties we want to get with the following command:
When attempting to move files in SharePoint Online Office365 from one folder to another you may find that you get errors or the moving process times out or fails with the error:
Error: We couldn't move the file because it's locked for editing or has been modified or deleted.
What has happened is some of the files in these folders have been marked as “checked out” or “locked”. This may have been done erroneously by a user or the status was corrupted when the files were originally uploaded into SharePoint.
Once the files are checked in, you can move them. As an alternative to moving the files, you may also be able to “Copy To…”, and then delete the original files. Again, you may not be able to delete the files you copied because the files you want to delete in SharePoint may also be locked or checked-out.
This is what worked for me:
Use your favorite web browser and log into your SharePoint site (e.g. https://companyname.sharepoint.com/sites/sitename.
Browse to the problem folders that contain files that you cannot move to another folder.
In the folders, you should find files that are “checked out”. The files will have a green arrow icon next to the file icon.
Place a checkmark next to the file that is checked out.
In the menu at the top-right choose “…”
In the “…” menu, click “Discard check out”
Now try moving the file with the following sequence:
If the problem files are Word/Excel files, you may need to Open the files in Word or Excel first, in order to check them back in.
At some point, a user’s mailbox will reach the default quota for Enterprise E1 default of 50 GB, and they will have to either move mail into an archive or delete mail to continue to receive email. The user may receive the warning:
Your mailbox is near the maximum storage limit. Archive or delete items to create additional free space.
Our options at this point is to do one of three things: Upgrade the user’s license from E1 to E3 to double the mailbox size, permanently delete mail out of the mailbox, or archive the mail. Microsoft provides 50 additional GB of archive space for an E1 license (this number is subject to change.)
In many instances, the user may not want to delete any mail and would prefer to archive the mail. In my opinion, the ideal way to handle archiving is to create an online archive, rather than create .pst files on the local machine which could end up getting lost or deleted. Also managing local .pst archive files can be a pain. And lastly, if the archive is only available as a .pst file in the user’s PC, the archived mail will not be available from webmail or a different device.
If we want to create an online archive for the user on Office 365, there are a few simple steps to take in the Office 365 Admin console.
Log into the Office365 Admin console, then click on Admin centers > Security and Compliance:
Next, on the navigation bar, expand Data Governance, and click Archive
Now on the right-hand pane, we will see all of our mailboxes and find out if the Archive Mailbox for Office 365 is enabled or disabled.
To enable the archive on a disabled user’s mailbox, first select the user. If we have a lot of users, do a search for the user’s name and then highlight the correct mailbox we want to change.
We can see in the screenshot above, my account already has Archive mailbox: enabled. If the account’s archive had been disabled, we would simply click the Enable link. When we click enable, we will get the following Warning:
If you enable this person's archive mailbox, items in their mailbox that are older than two years will be moved to the new archive. Are you sure you want to enable this archive mailbox? Yes No
9. Click Yes.
10. What happens next is, as the warning states, mail that is over 2 years old will begin to be archived. We will also get some new features in both Outlook online, as well as in Outlook 2016/Outlook 2013. We can wait for the auto-archiving to take place, but we can also take some immediate action to archive old mail online.
11. Pretty much immediately in Outlook online, we will get new Archive buttons, and an archive folder here:
We won’t see the archive buttons until we click on an individual message. If we do click on a message and select it, we will see the Archive button available.
12. We can also select multiple emails and then right-click on the highlighted messages. A wizard will appear on the screen. Click the Archive button to move these emails to the archive folder.
13. If reducing the size of the mailbox immediately is our goal, we can start by archiving our largest emails first. At the top of the mail folder, whether it be the inbox, Sent Items, or Deleted Items folder, we’d click the Filter button > Sort by > Size.
14. Select the “Enormous” items first by clicking on the top email, hold down the Shift button, then select the bottom email and it will highlight all of the messages in between. Next, right-click and choose Archive.
15. In the desktop version of Outlook 2013/2016, only after a few hours will we have our new Archive folder available. This may take up to 24 hours depending on the speed of replication of settings from Office 365 down to the client. Once the folder is available, however, I find the process of moving mail out of the inbox, sent items or cut/paste of subfolders into the archive much easier.
I don’t have mail over 2 years old in my mailbox, so I’m not sure if it will automatically create subfolders dependent on where they originally lived so let me know in the comments if you notice automatic folder creation.
In order for someone to find an old message, they will only need to search their mailbox in Outlook online or Search Archive in Outlook 2013/2016.
On Office365 SharePoint, when trying to open a file in the Windows File Explorer, you might get something similar to the following error:
An error occurred while reconnecting Z: to (sharepoint location) - Web Client Network: Access Denied. Before opening files in this location you must first add the web site to your trusted sites list, browse to the web site, and select the option to login automatically. The connection has not been restored.
….or clicking the Open With Explorer button does nothing, or the button is greyed out.
If the button is greyed out using Windows 10 Edge, Edge does not support Active X controls, so go the Start button, type in Internet Explorer, open IE 11, and try again.
To get to the Open in Explorer button.
Log into https://portal.office.com
Click on your apps menu and choose SharePoint
Browse to a document library > Documents
In the bottom left corner of the browser click the “Return to classic SharePoint”
Place a check mark next to a folder, click on the “Library” tab at the top of the screen, and then click “Open in Explorer”
To resolve, make sure you have the following:
Windows 10 is up to date (v1803) as of this article
The Webclient service is Started and set to Automatic (Start > services.msc )
Make sure the following sites are added to your Trusted Sites in Internet Explorer settings:
Next, restart your IE web browser, open IE, log into Office 365, and try again.
It may be beneficial to reset IE to its default settings:
IE > Gear Menu > Internet Options > Advanced Tab > Reset (delete personal settings) – use caution, try the following first, then if still having issues, try resetting your browser.
How to repair and fix Skype for Business 2016 by clearing the cache, and get back the emoticons which have been replaced by words in parenthesis.
For example, an associate sent me the following screenshot:
We can see that the emoticons have been replaced by (rock)(dance).
To fix this problem without re-installing Microsoft Office or Skype, clear the Skype Cache by doing the following (which I found in an MS Support forum here.)
1. In the Skype main windows, click the gear in the top right-hand corner.
2. Choose File – Sign Out to log out of Skype for Business.
3. On the Sign In window, choose the link to Delete my sign-in info.
4. In the pop-up window to forget sign in info, click Yes.
5. Click the gear, choose File> Exit to exit and close Skype. Close all other Office Applications.
6. Go to the location: C:\Users\<username>\AppData\Local\Microsoft\Office\16.0\Lync – you can get here quickly by going to Start > Run > %appdata$% > Enter.
7. Locate the sip_YourProfileName folder and delete it if it exists. In some cases, it will not. Open the Tracing folder and delete all files inside of it. Do not delete the Tracing folder itself. If you receive a message that the action can’t be completed because a file is Open or that you need Administrator permission to delete a file, click the Skip button. Close Windows File Explorer
8. Open a command prompt (in Windows, click the Start button, type cmd and select the command prompt from the menu. Type ipconfig /flushdns and press the enter key on your keyboard to clear the DNS cache.
9. Sign back into Skype/Lync.
10. Once Skype is open, make sure you go back into Gear > Tools > Options > IM > and place a checkmark to show emoticons again.
11. Test to see if the emoticons have returned!
If all else fails, you might want to completely uninstall Office and/or Skype for Business, delete the Appdata\Local\Microsoft\Office\16.0\Lync folder completely, and then re-install again. But hopefully, this procedure will save you some time.
Lastly, a user comment below has had success with several people (thanks Chris!)
Set DisableRicherEditCanSetReadOnly to 1 in regedit path: Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Lync\
Always, back up the registry key before you change anything in the registry.
How to get a list of users who have enabled Out of Office in Outlook with Office365 PowerShell
For administrators of Office 365, you may need to occasionally get a list of users who have set up or enabled their Out of Office in Outlook. In my case, we needed to see which parking spots were available on campus in a pinch, and who was not coming in the next day. To do this with PowerShell we’ll need to first connect to our Office 365 Exchange Tennant.
In PowerShell ISE, enter the following code into the code view, save the function as Connect-O365.ps1, and then hit the green Play button.
Next, execute the new function with the following command:
Replace the username and password with your Office365 admin credentials (not your on-premise domain credentials.) This will log you into your Exchange Admin with PowerShell where we can run our Out of Office commands.
With authentication out of the way, now all we need to do is run the following command to get a list of mailbox identities who have AutoReply configured (and not disabled), and sort by Identity, Start Time, End Time, and Auto Reply State: